Question 1

What is Dokuhaku?

Accepted Answer

Dokuhaku is an AI-powered documentation platform for industrial equipment dealers and service points. It lets your team ask questions in plain language and get answers grounded in your actual technical documentation. Every answer includes citations you can verify with one click.

Question 2

Who is Dokuhaku for?

Accepted Answer

Dokuhaku is built for businesses that maintain and service industrial equipment from multiple manufacturers. Service technicians, workshop managers, technical support teams, and dealer networks all use it to find information faster across workshop manuals, parts catalogs, service bulletins, and other technical documentation.

Question 3

How is Dokuhaku different from ChatGPT or other AI tools?

Accepted Answer

General AI tools generate answers from their training data. They can hallucinate. Dokuhaku only answers from your documentation. Every answer includes citations that link directly to the source page, with the relevant passage highlighted. You see exactly where the information came from. In technical work where precision matters, that verification is what makes the difference.

Question 4

Do I need technical skills to use Dokuhaku?

Accepted Answer

No. You type a question the same way you would ask a colleague. Dokuhaku handles the rest: searching across your documents, finding relevant passages, and presenting an answer with sources. If you can search the web, you can use Dokuhaku.

Question 5

How does AI search work?

Accepted Answer

When you ask a question, two search systems run in parallel. A vector search finds passages with similar meaning, even across languages. A keyword search catches exact terms and part numbers. The results are merged and reranked for relevance. The AI then reads the best matches and writes an answer, citing every source.

Question 6

Can I verify the answers?

Accepted Answer

Yes, and this is core to how Dokuhaku works. Every answer includes numbered citations. Click any citation and the document viewer opens on the exact page with the source passage highlighted. You see the paragraph, table, or diagram the answer came from.

Question 7

Does Dokuhaku work across languages?

Accepted Answer

Yes. You can ask questions in one language and get answers from documentation written in another. For example, ask in Finnish and get results from English manuals. The search pipeline uses multilingual models that understand meaning across languages.

Question 8

What if the documentation doesn't contain the answer?

Accepted Answer

Dokuhaku only answers from your documentation. If the information doesn't exist in your library, it won't make something up. It will tell you it couldn't find relevant content, or surface the closest matching passages so you can evaluate them yourself.

Question 9

What file formats are supported?

Accepted Answer

PDF, Word, Excel, PowerPoint, images, and plain text files. Each format goes through a dedicated extraction engine that preserves structure: tables keep their rows and columns, diagrams are linked to their surrounding text, and page numbers are tracked throughout.

Question 10

Can I connect to OEM documentation portals?

Accepted Answer

Yes. Dokuhaku connects directly to manufacturer documentation systems and dealer portals. New manuals appear in your library automatically when published. Folder hierarchies are preserved exactly as the manufacturer organized them. You can also upload your own internal procedures and service bulletins alongside the OEM materials.

Question 11

How are documents organized?

Accepted Answer

You can create your own folder structure with custom names, colors, and icons. Documents imported from OEM portals keep the manufacturer's folder hierarchy. Both sources feed into the same search, so one query covers everything your workshop needs.

Question 12

How do I get started?

Accepted Answer

Dokuhaku is currently in closed beta and not yet available to new customers. If you're interested, contact us and we'll let you know when we're ready to onboard new teams.

Question 13

Is my data isolated from other organizations?

Accepted Answer

Yes. Each workspace is fully isolated. Row-level security policies enforce that users only see documents belonging to their own organization. There is no data sharing or leakage between tenants.

Question 14

Is my data encrypted?

Accepted Answer

All documents, credentials, and API keys are encrypted at rest. Connection secrets to OEM portals are stored with encryption and never exposed in plain text. All data in transit uses TLS encryption.

Question 15

Can I see how my team uses Dokuhaku?

Accepted Answer

Yes. Every document upload, search query, and AI interaction is logged. Workspace administrators have full visibility into how documentation is being used across their team.

Question 16

Where is Dokuhaku hosted?

Accepted Answer

Dokuhaku runs on cloud infrastructure in the EU. Document processing runs on dedicated servers that scale with your library size. Search queries are served by high-performance databases optimized for fast retrieval.

FAQ

Common questions about Dokuhaku, AI search, and getting started.

About Dokuhaku

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Documents and getting started

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